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Policies | Sports | Chelsea Piers Connecticut

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Policies | Sports | Chelsea Piers New York

Browse through polices and information related to sports programming, summer camp, membership, lost and found, drop-in schedules, and more.

Our Sports Facility Policies | Chelsea Piers Brooklyn

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Policies

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CHELSEA PIERS FIELD HOUSE BROOKLYN

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The term "CPCT", "Chelsea Piers" and/or "Chelsea Piers Connecticut" shall mean Chelsea Piers Connecticut LLC and Chelsea Piers Management II, and shall include their respective subsidiaries, divisions, and affiliates, and the respective officers, directors, shareholders, agents, employees, representatives, third party vendors, successors and assigns of each such person or entity. The term "Patron" or "you" shall mean the Contract Holder and all guests, attendees, vendors and invitees, both individually and as parent and/or legal guardian of any child who participates in and/or to whom Activities & Facilities are provided. The term "Activities & Facilities" shall mean Splash Zone Birthday Parties, Pool Open Sessions for Nonmembers, Pool Open Sessions for Members, Camp Recreation Sessions, Learn to Swim Sessions, Member Family day/night sessions, Adventure Center, Splash Zone and all other pool sessions and events together with the respective equipment, locker rooms, showers, pool, whirlpool, sauna, steam room, party rooms, parking area, or sidewalks, and Patrons' participation in any activity, event, session, coaching, class, competition, program, training or instruction, and such other activities and services now or in the future made available.

In the event that an act of war (declared or otherwise), strike or work stoppage, hurricane, earthquake, other natural disaster or reasons beyond the control of CPCT (each such activity is referred to as an "Act of God,"), disrupts or forces the cancellation of a Patron's Event because the Venue is no longer usable, neither Patron, nor CPCT, shall be responsible or liable for any loss or damage of any kind inflicted on the other party (which, in the case Patron, includes Patron's guests, invitees, agents or employees) from the occurrence of such Acts of God, except that CPCT and the Patron agree to reschedule the interrupted Event at a mutually convenient date and time.’

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WAIVER AND / OR RELEASE: Patron hereby releases and discharges CPCT from any and all liabilities, suits, claims and demand actions or damages incurred by Patron or are in any way related to or arising out of the use or intended use of the Activities &amp; Facilities whether supervised or not, including without limitation, all claims for property damage, emotional distress, personal injuries or wrongful death INCLUDING ANY SUCH CLAIMS ARISING FROM THE INHERENT RISKS OF PARTICIPATION, DISCUSSED BELOW, AND / OR WHICH ALLEGE NEGLIGENT ACTS OR OMISSIONS OF CPCT.
Patron hereby acknowledges and accepts that participation and/or use of Activities &amp; Facilities on or off-site involves inherent risks. Patron received full information regarding the Activities &amp; Facilities and had the opportunity to ask any questions. PATRON IS AWARE THAT THESE ACTIVITIES &amp; FACILITIES ARE HAZARDOUS AND THAT PATRON COULD BE SERIOUSLY INJURED OR EVEN KILLED. FOR EXAMPLE, PATRON UNDERSTANDS THERE IS AN INHERENT RISK OF DROWNING IN A POOL. PATRON IS VOLUNTARILY PARTICIPATING IN THESE ACTIVITIES &amp; FACILITIES WITH KNOWLEDGE OF THE INHERENT DANGER INVOLVED, AND AGREES TO ASSUME ANY AND ALL INHERENT RISKS OF BODILY INJURY, DEATH, OR PROPERTY DAMAGE, WHETHER THOSE RISKS ARE KNOWN OR UNKNOWN AND RELEASES AND DISCHARGES CPCT FROM AN. Patron has examined the Activities &amp; Facilities and has full knowledge of the nature and extent of all the risks associated therewith, including, but not limited to (a) all manner of personal injury and fatality occurring to Patron resulting from participation and/or use from the Activities &amp; Facilities; (b) known and unanticipated risks that could result in physical or emotional injury, paralysis, death, or damage to Patron to property or to third parties. (c) Injuries resulting from the actions or omission of others, (d) failure to ask for information or assistance. Patron further acknowledges that the above list is not inclusive of all possible risks associated with Activities &amp; Facilities and PATRON AGREES THAT SUCH LIST IN NO WAY LIMITS THE EXTENT OR REACH OF THIS ASSUMPTION OF RISK, RELEASE, AND INDEMNIFICATION. If Patron sees or hears anything that is questionable or dangerous, it is Patron's responsibility to ask or inform CPCT employees until corrected or satisfactorily answered. Patron further agrees that 1) participation in Activities &amp; Facilities is not essential and 2) Patron has the option to participate in other recreational facilities, public or private, in the community or surrounding towns within Connecticut, and 3) Patron voluntarily chooses to participate and use CPCT Activities &amp; Facilities.
Patron understands that this provision is a release of liability that will legally PREVENT Patron or any other person from filing suit or making any other legal claim arising out of or related to Patron's use of the Activities &amp; Facilities.

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Patron hereby agrees to indemnify and hold harmless CPCT, from any and all causes of action, claims, demands, losses and costs (including reasonable attorney's fees) of any nature whatever arising out of or in any way relating to Patron's participation and/or use of the Activities & Facilities, INCLUDING ANY SUCH CLAIMS WHICH ALLEGE NEGLIGENT ACTS OR OMISSIONS OF CPCT.

Patron represents that he or she (and any minor children for whom the Patron is responsible) is in good health with no disability, impairment or ailment preventing Patron from engaging in active or passive activity, and that Patron has no health condition or communicable disease that would make the Patron's use of CPCT facilities injurious to Patron or to other Patrons or users of the Activities & Facilities.

Patron agrees to abide by all the rules, regulations and schedules of CPCT, contained herein or which may be posted at the club or issued orally, and which may be amended from time to time, at CPCT's sole discretion. CPCT may remove Patron in the event the Patron violates the provisions of the Contract, Rules and Regulations or for behavior deemed by CPCT, in its sole discretion, as detrimental to the well-being of CPCT's and/or its Members.



By signing this Agreement, the Patron grants CPCT the right to use their photographic likeness for promotional purposes, including, without limitation, for online usage and marketing materials.

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Any claim, dispute or controversy, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory ("Claim") by either Patron or CPCT against the other, arising from or relating in any way to (i) this Agreement, (ii) Patron's use of the Activities &amp; Facilities, shall be resolved exclusively and finally by binding arbitration under the Consumer Arbitration Rules of the American Arbitration Association ("AAA") in effect on the date a demand for arbitration is made. A copy of the AAA rules may be obtained from the AAA website at <a href="www.adr.org" target="_blank" rel="noopener">www.adr.org</a> or by contacting CPCT. The above notwithstanding, any Claim required to be filed in a court by state or federal law shall be outside the scope of this arbitration provision. All such Claims shall be filed solely and exclusively in the Superior Court for the State of Connecticut, Judicial District of Stamford or the United States District Court for the District of Connecticut, and the substantive law of Connecticut shall apply without regard to the conflict of law rules of that state. Judgment upon any arbitration award may be entered in any court having jurisdiction.

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Claims made and remedies sought as part of a class action, private attorney general or other representative action (hereafter all included in the term "class action") are subject to arbitration on an individual basis, not on a class or representative basis. The arbitration will not be consolidated with any other arbitration proceedings. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to address that party's individual Claims.

If any portion of this Agreement is found to be void or unenforceable, the remaining portion shall remain in full force and effect. The terms herein survive the termination of the Contract.

Day Lockers are provided for the benefit and convenience of the Patron. Patron shall provide their own locks. CPCT reserves the right to remove all locks and any articles left in Day lockers overnight. CPCT is not responsible for any items stored in the lockers, and Patron agrees that any personal property or valuables left in CPCT lockers is at his or her own risk. Cell phone usage is not permitted in the locker room areas.

CPCT is not responsible for any lost or stolen items, and Patron agrees that he/she brings personal property or valuables to the CPCT facility, including the bike racks and parking lot at his/her own risk.

Patron agrees to take good care of the premises and its fixtures, and to be responsible for all damage or breakage caused by Patron, its agents, third party vendors, employees, invitees, or guests, ordinary wear and tear excepted. If the premises are not restored to the condition such premises were in at time of delivery, CPCT will promptly notify Patron of the cost of repair or cleaning for which Patron is responsible and will immediately commence with uh cleaning and/or repairs. CPCT will issue an invoice for payment.

No refunds or make-ups are available for any missed sessions. It is the responsibility of the player to find substitutions and replacements for each session (Flex Clinics). Players must agree to the Player Conduct Rules posted on-site and online. Chelsea Piers reserves the right to substitute a pro if necessary.

No refunds available for court or ball machine rentals. Cancellations must be made 24-hours in advance to receive a credit. To cancel an existing reservation, please call <a href="tel:+12039891800">203.989.1800</a> or email the Tennis Front Desk at <a href="mailto:tennis@chelseapiers.com">tennis@chelseapiers.com</a>. If the reservation is not cancelled within 24-hours, Club Members and Non-Members are responsible for the full rental fee. Platinum Members will be responsible for the equivalent of the Club Member fee.

*Reservations required for all rentals.

<ol>
 	<li>Chelsea Piers is a smoke-free environment both inside the facility and outside on the property, including the parking lot.</li>
 	<li>Children under the age of 13 must have parental supervision at all times.</li>
 	<li>Appropriate attire and proper footwear is required at all times.</li>
 	<li>Metal cleats or exposed skate blades (without guards) may not be worn in the main walkways or hallways. Skateboards, hoverboards, rollerblades, scooters or active use of roller shoes are not permitted anywhere in the facility.</li>
 	<li>Pets are not permitted in the facility, with the exception of service dogs.</li>
 	<li>For the safety of all our customers, running, throwing balls and using sports equipment is not permitted in the main walkways or hallways. Use of sports equipment is permitted only on designated playing areas.</li>
 	<li>Food is not permitted on any playing surface.</li>
 	<li>Alcoholic beverages are not permitted anywhere on the premises outside of the All Star Bar &amp; Grille and ZSTRICT.</li>
 	<li>Bags, equipment or other personal items may not be left in common areas. Please use designated locker rooms or cubbies.</li>
 	<li>Dressing/undressing is not permitted in common areas.</li>
 	<li>Chelsea Piers is not responsible for lost, stolen or damaged items.</li>
 	<li>Please refrain from tapping, knocking or pounding on any glass windows, doors or rink boards.</li>
 	<li>Please park in specifically designated spaces. Vehicles illegally parked will be towed at the owner’s expense.</li>
 	<li>Handicap parking spaces are reserved only for vehicles that have proper handicap identification.</li>
 	<li>Idling in the pick-up lane is not permitted.</li>
 	<li>Strict adherence to the speed limit is required.</li>
</ol>
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Chelsea Piers is committed to providing members and guests with an environment that is always CLEAN, SAFE, FRIENDLY and FUN. All program participants, team players, coaches, referees, parents and spectators are expected to adhere to all posted (or otherwise communicated) policies and conduct themselves in an appropriate, courteous and respectful manner, demonstrating good sportsmanship at all times. Team managers are responsible for ensuring that individuals associated with their team abide by all Chelsea Piers rules and regulations. Failure to follow Chelsea Piers rules and regulations, or misconduct of any kind will result in match suspension, game forfeiture or expulsion from the premises, without refund.

For Fitness Club policies and etiquette, please <a href="https://www.chelseapiersct.com/member-site/club-policies-etiquette/" rel="noopener" target="_blank">click here</a>.

No Class Dates - Fall 2023: November 22-24 & December 23-January 1

<ol>
 	<li>Chelsea Piers Connecticut reserves the right to cancel a class due to insufficient registration, prior to, or following, the first class of the semester. Appropriate refunds will be granted.</li>
 	<li>Requests for class fee refunds (not including a non-refundable reservation fee and the fee for any classes taken) will be considered through the third class of the semester, for classes that meet 12 or more times</li>
 	<li>The non-refundable reservation fee is $50 for classes that meet 10 times or more and $25 for classes that meet 9 times or less.</li>
 	<li>Refunds are not available for cancellations made after the third class of the semester, or for students registering late in the semester.</li>
 	<li>All requests must be submitted in writing.</li>
 	<li>No refunds are available for summer classes or classes that meet fewer than 11 times.</li>
 	<li>Trial classes may be available for students unsure of enrollment.</li>
 	<li>Class fees are not transferable to another student.</li>
 	<li>Students may transfer from one class to another during the semester if there is availability. Additional class fees may apply if there is a price differential between classes.</li>
 	<li>Refunds are not available for absences, transportation delays, inclement weather, withdrawals, dismissals, strike/work stoppage, natural disaster or reasons beyond the control of Chelsea Piers, disrupts or forces the cancellation of class.</li>
</ol>

No make-ups are available for aquatics classes/programs, leagues, team practices, lacrosse classes and tennis classes. Additionally, no make-ups are available for programs that are fewer than 10 classes. Chelsea Piers offers 2 make-up classes for the remaining semester-based classes that are scheduled to meet 16 or more times during the semester and 1 make-up class for programs that meet 11-15 times. Make-ups must be scheduled with each Program Director.

No refund will be granted for bookings, packages, or staff changes. We will provide an equal or higher-level instructor/trainer for any sessions purchased. Sessions are non-transferable, and Chelsea Piers retains the right to change a pro if necessary. Expiration is one year from date of purchase unless otherwise noted.

Refunds will not be granted for any drop-in session, including but not limited to General Skating, Splash Zone, Adventure Center, Cardio Tennis, Point Play.

Requests for camp cancellations and refunds (not including the $25 non-refundable deposit for each camp week) will be accepted through April 30. Refunds are not available starting May 1 for absences, transportation delays, inclement weather, withdrawals, dismissals, or in the event that an act of war (declared or otherwise), strike/work stoppage, natural disaster or reasons beyond the control of Chelsea Piers, disrupts or forces the cancellation of camp. No make-up sessions are offered for days missed. If your camper suffers an injury that prevents them from attending camp, you may submit authorized documentation and apply for a camp credit to <a href="mailto:camps-ct@chelseapiers.com">camps-ct@chelseapiers.com</a> credits will not be issued for absences, lateness, sickness, fatigue or family emergencies. Members and customers who wish to change camp programs or camp weeks will be accommodated provided there is space available.

<div class="gn-content">If you enroll in camp and your plans change, or you have concerns about your child attending camp this summer, you can receive a refund for camp tuition paid as follows:
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<td>Cancel On Or Before April 30, 2024: 
Full cancellations by April 30, 2024 and receive a refund for all tuition paid, less the non-refundable $25 deposit.
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After April 30, 2024: Cancel after April 30, 2024, but prior to your scheduled camp week and receive a credit less the non-refundable $25 deposit for tuition paid for unused weeks. Your credit does not expire and may be used on any Chelsea Piers Connecticut program. It is transferable to family members.

Members and customers who wish to change camp programs or camp weeks will be accommodated free of charge provided there is space available.

Participants who do not attend their registered session (for any reason, including illness or vacation) or who do not contact Chelsea Piers to cancel by the refund/credit dates listed, will not receive a refund or credit.

Full payment must be received at the time of enrollment to secure your child's place in Camp. Refunds will be granted up to one week prior to the first day of camp, not including a non-refundable reservation fee of $35 per day for full-day camps and $25 per day for half-day camps. After that time, no refunds will be granted for absences, transportation delays, inclement weather, withdrawals or dismissals. No make-up sessions are offered for days missed.

<ul>
 	<li>Registration is complete only when the full payment has been received.</li>
 	<li>Refund will only be granted if no space is remaining for an individual or team</li>
 	<li>A credit will be given in the case of extreme injury, or illness that prevents a player participating in the league.</li>
 	<li>Teams or individuals suspended or ejected from Chelsea Piers Connecticut leagues due to any breaches of our policy will not receive refunds.</li>
</ul>

All other Chelsea Piers programs and services, including anything not mentioned above, are non-refundable and non-transferable. Credits will not be granted for absences, transportation delays, inclement weather, withdrawals, dismissals, or in the event that an act of war (declared or otherwise), strike/work stoppage, natural disaster or reasons beyond the control of Chelsea Piers, disrupts or forces the cancellation of a program, session, or game.

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<ul>
 	<li>Chelsea Piers New York reserves the right to cancel a class due to insufficient registration, prior to, or following, the first class of the semester. Appropriate refunds will be granted.</li>
 	<li>Requests for class fee refunds (not including a non-refundable reservation fee and the fee for any classes taken) will be considered through the first two weeks of the class.</li>
 	<li>Fall/Winter/Spring classes: Refunds are not available for cancellations made after the second week of classes.</li>
 	<li>Fall/Winter/Spring Classes: There is a  non-refundable reservation fee of $100 included in the cost of all youth classes at Field House. Refunds, not including the registration fee, will be granted up to two weeks before each session begins. No refunds or credits will be offered during the summer sessions.</li>
 	<li>All requests must be emailed to <a href="mailto:FHclasses@chelseapiers.com">FHclasses@chelseapiers.com</a>.</li>
 	<li>Class fees are not transferable to another student.</li>
 	<li>Students may transfer from one class to another during the trimester if there is availability. Additional class fees may apply if there is a price differential between classes.</li>
 	<li>Refunds are not available for absences, transportation delays, inclement weather, withdrawals, dismissals, strike/work stoppage, natural disasters, Covid-19, or reasons beyond the control of Chelsea Piers, that disrupt or force the cancellation of class.</li>
 	<li>Youth Trial Classes
Trial classes are available pending class availability. Please <a href="mailto:FHclasses@chelseapiers.com">email us</a> to schedule your trial classes.</li>
 	<li>Youth Class Make-Up Policy 
One make-up class is allowed for the Fall/Winter/Spring semesters. Please <a href="mailto:FHclasses@chelseapiers.com">email us</a> to schedule your makeup </li>
</ul>

Field House Youth Class Cancellation/Refund Policy

<ul>
 	<li>Participants must sign up ahead of time.</li>
 	<li>Entry allowed 15 minutes before class starts and everyone must leave 15 minutes after class ends.</li>
 	<li>Class cards are non-transferable and non-refundable.</li>
 	<li>If you need to reschedule or cancel your reservation, email <a href="mailto:FHclasses@chelseapiers.com">FHclasses@chelseapiers.com</a>
<ul>
 	<li>For 12:00pm classes: email by 9:00am to transfer to a different day/time, no fee</li>
 	<li>For 7:30pm classes: email by 12:00pm to transfer to a different day/time, no fee After each deadline: no credit or refund available</li>
</ul>
</li>
 	<li>All requests must be made in writing. Any requests made after the deadline will not receive any credit or refund.</li>
 	<li>Class registration will open on Mondays at noon for the next week ahead. Waitlists will not be available.</li>
</ul>
Class cards are non-transferable and non-refundable. 

If you need to reschedule or cancel, you must send an email to <a href="mailto:FHclasses@chelseapiers.com">fhclasses@chelseapiers.com</a> by the deadline listed in the Class Policies above.

Cancellation &amp; Refund Policy: All Batting Cage rental fees are non-refundable. If cancellation is made at least 48 hours prior to the reservation date, Chelsea Piers will gladly reschedule the date at no additional charge. Please email <a href="mailto:fieldhouse@chelseapiers.com">fieldhouse@chelseapiers.com</a>. Chelsea Piers will not reschedule reservations that are canceled on the day of the reservation.

There is a non-refundable reservation fee of $55 included in the cost of all summer youth classes at the Field House. Refunds, not including the registration fee, will be granted up to two weeks before each session begins. No refunds or credits will be offered during the summer sessions. All requests must be emailed to <a href="mailto:FHclasses@chelseapiers.com">FHclasses@chelseapiers.com</a>.

Refunds (less the $30/day reservation fee) will be granted up to one week prior to the first day of camp. After that day, no refunds will be granted for absences, transportation delays, inclement weather, withdrawals, illness or dismissals. No make-up sessions are offered for days missed.

Cancellation and lesson change requests must be made 24 hours in advance of the scheduled lesson. Any cancellations made within 24 hours will result in forfeiting the scheduled lesson and no refunds or credit will be issued.

<ul>
 	<li>Pricing is based on two people per stall with a max of four people.</li>
 	<li>Sessions may not be adjusted or canceled within 24-hours.</li>
 	<li>Sessions will start and end promptly at the reserved time.</li>
 	<li>Additional guest fees will be paid in person</li>
 	<li>Additional fees apply for club rental and extra golfers.</li>
</ul>

If you need to cancel or reschedule your school/clinic, please notify the Academy Desk at least 48 hours prior to your lesson date. Schools/Clinics canceled after the 48-hour window will be forfeited.

If you need to cancel or reschedule your lesson, please notify the Academy Desk at least 48 hours prior to your lesson date. Lessons canceled after the 48-hour window will be forfeited.

Simulator Session cancellations are non-refundable. However, sessions may be cancelled or rescheduled up to 24 hours in advance for a full credit.

Golf Sim Cancellation / Reschedule Policy

<ul>
 	<li>Chelsea Piers New York reserves the right to cancel a class due to insufficient registration, prior to, or following, the first class of the semester. Appropriate refunds will be granted.</li>
 	<li>All requests must be emailed to <a href="mailto:skatingschool@chelseapiers.com">skatingschool@chelseapiers.com</a>.</li>
 	<li>Class fees are not transferable to another student.</li>
 	<li>Students may transfer from one class to another during the semester if there is availability. Additional class fees may apply if there is a price differential between classes.</li>
 	<li>Refunds are not available for absences, transportation delays, inclement weather, withdrawals, dismissals, strike/work stoppage, natural disaster, or reasons beyond the control of Chelsea Piers, the disrupt or force the cancellation of class.</li>
</ul>

Sky Rink Skating School Class Cancellation/Refund Policy 

Chelsea Piers Returning Campers: 

Please use your current account log-in information to register your children in summer camp. If you do not have this information, please email <a href="mailto:camps@chelseapiers.com">camps@chelseapiers.com</a> to have your username and a temporary password issued via email or follow the “What’s my password?” link. <a href="https://cpnycamps.campmanagement.com/p/campers/login_m.php" target="_blank" rel="noopener">Click here</a> to register.

Chelsea Piers First-Time Campers: 

Create a family account and register by clicking <a href="https://cpnycamps.campmanagement.com/p/request_for_info_m.php?action=enroll" target="_blank" rel="noopener">here</a>. If you need further assistance, please call <a href="+12123366846">212.336.6846</a> or email us at <a href="mailto:camps@chelseapiers.com">camps@chelseapiers.com</a>, we are happy to help!

A $200 deposit per week is due at the time of registration. The balance will be charged on May 2, 2023. Registrations after May 2, 2023 will be required to be paid in full at the time of registration.

Registration is limited and processed on a first come, first served basis. Please don't wait to register.

We will do our best to accommodate group friend requests. Please email your request to <a href="camps@chelseapiers.com">camps@chelseapiers.com</a> There are no guarantees for each request.

If Chelsea Piers Cancels Summer Camp 2024, in whole or in part due to Covid-19, you will receive a full refund for impacted sessions.

Cancel On or Before May 1, 2024:

Full cancellations by May 1, 2024, will receive a refund for all tuition paid minus the $200 nonrefundable deposit All registrations are final and nonrefundable after May 1, 2024

&nbsp;

If your child tests positive for Covid-19 and is required to quarantine, you will receive a credit for any unused camp days. If your child tests positive you are required to show proof of a positive test result in order to receive the credit amount. Credits can be used for any Chelsea Piers program.

Members and customers who wish to change camp programs or camp weeks will be accommodated for a $50 fee provided there is space available.

Participants who do not attend their registered session (for any reason, including illness or vacation) or who do not contact Chelsea Piers to cancel by the refund dates listed, will not receive a refund or credit.

<ul>
 	<li>There is a non-refundable reservation fee of $100 included in the cost of all youth classes at the Field House. Refunds, not including the reservation fee, will be granted up to two weeks after each Trimester begins. All requests must be emailed to <a href="mailto:info-bk@chelseapiers.com">info-bk@chelseapiers.com</a>.</li>
 	<li>Refunds are not available for cancellations made after the second week of the Trimester.</li>
 	<li>Refunds are not available for absences, transportation delays, inclement weather, withdrawals, dismissals, strike/work stoppage, natural disasters, Covid-19, or reasons beyond the control of Chelsea Piers, that disrupt or force the cancellation of class.</li>
 	
</ul>

<ul>
 	<li>Class fees are not transferable to another student.</li>
 	<li>Students may transfer from one class to another during the program season if there is availability. Additional class fees may apply if there is a price differential between classes.</li>
</ul>

<ul>
 	<li>Chelsea Piers Field House Brooklyn reserves the right to cancel a class due to insufficient registration, prior to, or following, the first class of the program season. Appropriate refunds will be granted.</li>
 	<li>If for any reason a single class/program is cancelled, delayed, or interrupted, we will provide CREDIT only.</li>
</ul>

<ol>
 	<li>Though we will do our best to provide a maximum of one make up class per program Trimester, we cannot guarantee a make-up class will be scheduled. All make ups must take place on our pre-determined “Make Up Days”. We are unable to accommodate ad hoc makeups.</li>
 	<li>We will begin scheduling class make ups after the first two weeks of the Trimester. Make ups can only be scheduled after the missed class. You may not pro-actively schedule make ups. All make ups are scheduled on a first-come first-served basis.</li>
 	<li>Make ups must be scheduled at least 24-hours prior to the make up class. Scheduled make ups may not be canceled. Failure to show up to a scheduled make up will result in forfeiting your allotted make up. Make ups may not be transferred.</li>
 	<li>Swim make ups must both be scheduled and take place within two weeks of missed class.</li>
</ol>
Summer Classes: Make Ups are not available for summer class programming.

<ul>
 	<li>Prior to the commencement of the Season:
<ul>
 	<li>You will be contacted via email if space opens up in a desired class.
</li>
</ul>
</li>
 	<li>After the Program Season has begun:
<ul>
 	<li>You will be contacted via email and/or phone if a space opens up in the desired class. You will have 2 hours to respond. If there is no response, we will offer the spot to the next person on the waiting list.</li>
</ul>
</li>
</ul>

<div class="gn-content">

There is a non-refundable reservation fee of $55 included in the cost of all youth classes at the Field House. Refunds, excluding this fee, will be given if requested up to 7 days before the session's start date. All requests must be emailed to <a href="mailto:info-bk@chelseapiers.com">info-bk@chelseapiers.com</a>.

No refunds or credit will be issued for cancellations made after the 7-day period before the session start date.

Refunds are not available for absences, transportation delays, inclement weather, withdrawals, dismissals, strike/work stoppage, natural disasters, Covid-19, or reasons beyond the control of Chelsea Piers, that disrupt or force the cancellation of class.

Make Ups are not available for summer class programming.

</div>

Children under the age of 11 are not permitted to self drop-off or check-out. If your child is old enough and you would like them to self drop-off or check-out, please add them to the list of authorized pick-ups on your <a href="https://apps.daysmartrecreation.com/dash/x/#/online/chelsea/profile">account</a> by logging into your account and updating your preferences.

<div class="gn-content">
Paid in Full Customers: 
If you have chosen to pay in full, $350 of your payment is a nonrefundable deposit. If you cancel on or prior to May 1, 2024, all monies paid except the non-refundable $350 deposit per camper will be refunded. No refunds or credit are granted starting May 2, 2024, for absences, transportation delays, withdrawals, or any other reason.

Payment Plan Customers: 
Until May 1, 2024, customers may opt for the payment plan. In this case, a nonrefundable $350 deposit is required per camper at the time of registration. On May 1, 2024, the applicable camp balance is due in full. All camp registrations must be paid in full if registering on or after May 1, 2024. No refunds or credit are granted starting May 2, 2024, for absences, transportation delays, withdrawals, or any other reason. If you cancel on or before May 1, 2024, all monies paid except the non-refundable $350 deposit per camper will be refunded.

Additional Daily Swim: 
If you cancel on or before May 1, 2024, all monies paid for Additional Daily Swim Lessons will be refunded. Starting May 2, 2024, no refunds will be offered for Additional Daily Swim Lessons. If a cancellation request is s submitted two weeks before the start of class, we will offer a credit. Please email <a href="mailto:info-bk@chelseapiers.com">info-bk@chelseapiers.com</a> to make a request.

</div>

We will do our best to accommodate any change requests, at no additional fee, if they are made 7 days in advance of the start of the camp week and there is room in the desired camp. Please email <a href="mailto:info-bk@chelseapiers.com">info-bk@chelseapiers.com</a> with any change requests.

Please email your summer camp medical forms to <a href="mailto:info-bk@chelseapiers.com">info-bk@chelseapiers.com</a> prior to your first day of camp. (You can also find a copy of the blank medical form <a href="https://media.chelseapiers.com/downloads/cpbk/2023/ch205-child-adolescent-health-examination-form-English.pdf">here</a>.)

Please email your request to <a href="mailto:camprequestbk@chelseapiers.com">camprequestbk@chelseapiers.com</a> by 5pm on Thursday before the first day of camp. Make sure to reference your child’s name and your child’s friend’s name. We will do our best to accommodate these requests, but we cannot guarantee it will be possible. If the age difference between the two campers is too great, we will not be able to group them together.

All adults who you plan to have pick up your child must be an authorized pick-up person on your child’s account. You can log into your account here and update your preferences to add an authorized pick-up person under “My Profile.” Select your child’s account in the top right corner and then add the authorized pick-up at the bottom of the page.

Children under the age of 11 are not permitted to self check-out. If your child is old enough and you would like them to self check-out, please add them to the list of authorized pick-ups on your account by logging into your <a href="https://apps.daysmartrecreation.com/dash/x/#/online/chelsea/profile">account</a> and updating your preferences.

Campers who are already enrolled in summer camp and wish to add an additional daily swim lesson can do so by emailing their request to <a href="mailto:info-bk@chelseapiers.com">info-bk@chelseapiers.com</a>

Make Ups are not offered for Summer Camp.

Refunds will be granted up to two business days prior to the first day of camp. After that day, no refunds will be granted for absences, transportation delays, inclement weather, withdrawals, illness or dismissals. No make-up sessions are offered for days missed.

Grouping requests must be made two business days prior to the first day of camp. Please email <a href="mailto:info-bk@chelseapiers.com">info-bk@chelseapiers.com</a> to make your request. Make sure to reference your child’s name and your child’s friend’s name. We will do our best to accommodate these requests, but we cannot guarantee it will be possible. If the age difference between the two campers is too great, we will not be able to group them together.

No refunds will be offered for Swimtensive. If request for cancellation is submitted two weeks prior to the start of class, we will offer a credit. Please email <a href="mailto:info-bk@chelseapiers.com">info-bk@chelseapiers.com</a> to make a request.

We will do our best to accommodate any change requests, at no additional fee, if they are made 7 days in advance of the start of the Swimtensive week and there is room in the desired week. Please email <a href="mailto:info-bk@chelseapiers.com">info-bk@chelseapiers.com</a> to make a request.

Make-ups are not available for Swimtensive. 

Our experienced instructors group the swimmers on the first day based on skill level. For this reason, we are unable to accommodate grouping requests in Swimtensive. 

<ul>
 	<li>10% discount on classes, camps, parties, events and drop-in programs for the entire family.</li>
 	<li>Exclusive 7-day early-access to registration for trimester classes.</li>
 	<li>Member-only weekly events such as Member Family Swim.</li>
 	<li>Family Members receive a welcome gift and four complimentary passes to seasonal events and drop-in programs.</li>
 	<li>Families must be members in good-standing for the duration of pre-paid, scheduled programming to receive member discounts and benefits.</li>
</ul>

<ul>
 	<li>Chelsea Piers Field House Brooklyn defines a “Family” as a maximum of two (2) adults over the age of 18, and four (4) minor children. A minimum of one of these adults must be the legal guardian of each of the minor children. Both of these adults must share a household with the minor children. Additional children can be added at $15 per month (per child).</li>
</ul>

<ul>
 	<li>Members in good standing do not have any outstanding monthly membership dues. If a family has unpaid monthly dues, they will be charged the non-member price for any pre-paid programming. For example, if dues are unpaid during a program season, Chelsea Piers Brooklyn will charge the family the difference between the member price and the non-member price for the full program season class.</li>
</ul>

Definition of “member in good-standing” 

<ul>
 	<li>Member families pay $50/month in member dues.</li>
 	<li>Upon signing up, member families agree to commit to a minimum of 12 months of membership. Member Families also agree to pre-pay their last-month's membership dues when joining, as well as the pro-rated fee for the current month.</li>
</ul>

<ul>
 	<li>Families are required to have a credit card or ACH information on file at the time of purchase. This card will be automatically charged for monthly fees when billing commences. If a family wishes to change the card on file, they can do so through our website, or by calling or speaking in person with a Sales &amp; Hospitality Associate. Monthly dues that are unpaid due to credit card declines will be assessed a fee.</li>
 	<li>The fully monthly fee is charged on the first of each month.</li>
</ul>

<ul>
 	<li>If you choose to cancel your membership after the initial 12-month commitment, you are required to submit a written request to <a href="mailto:info-bk@chelseapiers.com">info-bk@chelseapiers.com</a>. You will receive confirmation from the Chelsea Piers team once your membership is cancelled.</li>
 	<li>If a family member is injured and cannot physically participate in activities prior to the end of the 12-month commitment, member families can submit a documentation from a physician to a Sales &amp; Hospitality Associate to terminate a membership prior to the end of 12-month commitment. Note: If a family has other members who are participating in prepaid scheduled programs, they will be charged the difference between the member and nonmember price prorated for any remaining sessions.</li>
 	<li>If you cancel and are currently receiving a discount for a class, camp, or other Chelsea Piers product, your credit card will be charged for an equal amount to the member discount that your received.</li>
</ul>

Field House Family Member Open Swim is only open to Family Members in good standing.

Cancellation must be made 24 hours in advance by emailing <a href="mailto:info-bk@chelseapiers.com">info-bk@chelseapiers.com</a>. After two “no-shows”, a family member’s ability to sign up for the Family Member Open Swim period will be suspended for two weeks.

<ul>
 	<li>Children under the age of 5 must be accompanied by an adult in the water.</li>
 	<li>All children 5 and older must be evaluated to determine if they are an independent swimmer.
<ul>
 	<li>Children ages 5-8 who have been evaluated as independent swimmers may participate in open family swim without an adult accompanying them in the water.</li>
 	<li>Children ages 5-8 who have not been evaluated as independent swimmers must be accompanied by an adult in the water.</li>
</ul>
</li>
 	<li>Any child 9 and over may participate without an adult. Those who have not been evaluated as independent swimmers must wear a swim vest in the water.</li>
 	<li>Any necessary evaluations will take place in the first 5-10 minutes of the Open Swim session.</li>
</ul>

If you arrive more than 15 minutes after the scheduled start time, your spot will be forfeited and made available to other participants.

You will be contacted via email and/or phone if a space opens up in the desired open swim session. You will be contacted via email and/or phone if a space opens up in the desired open swim session.

<div class="gn-content">

There is a non-refundable reservation fee of $100 included in the cost of all youth classes at the Field House. Refunds, not including the reservation fee, will be granted up to two weeks after each Trimester begins. All requests must be emailed to <a href="mailto:info-bk@chelseapiers.com">info-bk@chelseapiers.com</a>.

Refunds are not available for cancellations made after the second week of the Trimester.

Refunds are not available for absences, transportation delays, inclement weather, withdrawals, dismissals, strike/work stoppage, natural disasters, Covid-19, or reasons beyond the control of Chelsea Piers, that disrupt or force the cancellation of class.

</div>

<ul>
 	<li>You must notify our staff of any make-up requests 24 hours prior to the scheduled lesson. Email requests to <a href="mailto:info-bk@chelseapiers.com">info-bk@chelseapiers.com</a>.</li>
 	<li>Though we will do our best to provide a maximum of one make-up class per program Trimester, we cannot guarantee a make-up class will be scheduled. Make-ups must both be scheduled and take place within two weeks of missed class.</li>
 	<li>We will begin scheduling class make-ups after the first two weeks of the Trimester. Make-ups can only be scheduled after the missed class. You may not pro-actively schedule make-ups. Make Ups may not be transferred.</li>
 	<li>No monetary refunds will be offered for canceled lessons. The credit provided is exclusively for rescheduling and redeeming missed lessons.</li>
 	<li>In the event of unforeseen circumstances, such as severe weather conditions or instructor unavailability, we reserve the right to cancel or reschedule a lesson without penalty.</li>
</ul>

Prior to the commencement of the Season:
<ul>
 	<li>You will be contacted via email if space opens up at your desired time.</li>
</ul>
After the Program Season has begun:
<ul>
 	<li>You will be contacted via email and/or phone if a space opens up. You will have 2 hours to respond. If there is no response, we will offer the spot to the next person on the waiting list.</li>
</ul>

<ul>
 	<li>Chelsea Piers Field House Brooklyn will keep a general box of lost items at our Front Desk. At the end of every week, the contents of this box will be discarded, regardless of when items were added.</li>
 	<li>Any person wanting to claim an item must do so in person. Our staff is not responsible for looking through the lost and found or holding items for individuals to pick up at a later date.</li>
</ul>

<ul>
 	<li>Visitors, parents, guardians, and spectators are prohibited from taking photographs, videos, or recordings of any kind.</li>
</ul>

Cancellation requests must be made 24 hours in advance in order to receive a credit. No monetary refunds will be given. Within 24 hours, our team will work with you to re-schedule your class. Please email <a href="mailto:info-bk@chelseapiers.com">info-bk@chelseapiers.com</a> with your request.

To view our FAQ page, please <a href="/new-york/brooklyn/faq">click here</a>.

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