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FAQ | Sports | Chelsea Piers Connecticut

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FAQ | Sports | Chelsea Piers New York

FAQ | Sports | Chelsea Piers Field House Brooklyn

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Frequently Asked Questions

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CHELSEA PIERS FIELD HOUSE

CHELSEA PIERS FIELD HOUSE BROOKLYN

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The term "CPCT", "Chelsea Piers" and/or "Chelsea Piers Connecticut" shall mean Chelsea Piers Connecticut LLC and Chelsea Piers Management II, and shall include their respective subsidiaries, divisions, and affiliates, and the respective officers, directors, shareholders, agents, employees, representatives, third party vendors, successors and assigns of each such person or entity. The term "Patron" or "you" shall mean the Contract Holder and all guests, attendees, vendors and invitees, both individually and as parent and/or legal guardian of any child who participates in and/or to whom Activities & Facilities are provided. The term "Activities & Facilities" shall mean Splash Zone Birthday Parties, Pool Open Sessions for Nonmembers, Pool Open Sessions for Members, Camp Recreation Sessions, Learn to Swim Sessions, Member Family day/night sessions, Adventure Center, Splash Zone and all other pool sessions and events together with the respective equipment, locker rooms, showers, pool, whirlpool, sauna, steam room, party rooms, parking area, or sidewalks, and Patrons' participation in any activity, event, session, coaching, class, competition, program, training or instruction, and such other activities and services now or in the future made available.

In the event that an act of war (declared or otherwise), strike or work stoppage, hurricane, earthquake, other natural disaster or reasons beyond the control of CPCT (each such activity is referred to as an "Act of God,"), disrupts or forces the cancellation of a Patron's Event because the Venue is no longer usable, neither Patron, nor CPCT, shall be responsible or liable for any loss or damage of any kind inflicted on the other party (which, in the case Patron, includes Patron's guests, invitees, agents or employees) from the occurrence of such Acts of God, except that CPCT and the Patron agree to reschedule the interrupted Event at a mutually convenient date and time.’

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WAIVER AND / OR RELEASE: Patron hereby releases and discharges CPCT from any and all liabilities, suits, claims and demand actions or damages incurred by Patron or are in any way related to or arising out of the use or intended use of the Activities &amp; Facilities whether supervised or not, including without limitation, all claims for property damage, emotional distress, personal injuries or wrongful death INCLUDING ANY SUCH CLAIMS ARISING FROM THE INHERENT RISKS OF PARTICIPATION, DISCUSSED BELOW, AND / OR WHICH ALLEGE NEGLIGENT ACTS OR OMISSIONS OF CPCT.
Patron hereby acknowledges and accepts that participation and/or use of Activities &amp; Facilities on or off-site involves inherent risks. Patron received full information regarding the Activities &amp; Facilities and had the opportunity to ask any questions. PATRON IS AWARE THAT THESE ACTIVITIES &amp; FACILITIES ARE HAZARDOUS AND THAT PATRON COULD BE SERIOUSLY INJURED OR EVEN KILLED. FOR EXAMPLE, PATRON UNDERSTANDS THERE IS AN INHERENT RISK OF DROWNING IN A POOL. PATRON IS VOLUNTARILY PARTICIPATING IN THESE ACTIVITIES &amp; FACILITIES WITH KNOWLEDGE OF THE INHERENT DANGER INVOLVED, AND AGREES TO ASSUME ANY AND ALL INHERENT RISKS OF BODILY INJURY, DEATH, OR PROPERTY DAMAGE, WHETHER THOSE RISKS ARE KNOWN OR UNKNOWN AND RELEASES AND DISCHARGES CPCT FROM AN. Patron has examined the Activities &amp; Facilities and has full knowledge of the nature and extent of all the risks associated therewith, including, but not limited to (a) all manner of personal injury and fatality occurring to Patron resulting from participation and/or use from the Activities &amp; Facilities; (b) known and unanticipated risks that could result in physical or emotional injury, paralysis, death, or damage to Patron to property or to third parties. (c) Injuries resulting from the actions or omission of others, (d) failure to ask for information or assistance. Patron further acknowledges that the above list is not inclusive of all possible risks associated with Activities &amp; Facilities and PATRON AGREES THAT SUCH LIST IN NO WAY LIMITS THE EXTENT OR REACH OF THIS ASSUMPTION OF RISK, RELEASE, AND INDEMNIFICATION. If Patron sees or hears anything that is questionable or dangerous, it is Patron's responsibility to ask or inform CPCT employees until corrected or satisfactorily answered. Patron further agrees that 1) participation in Activities &amp; Facilities is not essential and 2) Patron has the option to participate in other recreational facilities, public or private, in the community or surrounding towns within Connecticut, and 3) Patron voluntarily chooses to participate and use CPCT Activities &amp; Facilities.
Patron understands that this provision is a release of liability that will legally PREVENT Patron or any other person from filing suit or making any other legal claim arising out of or related to Patron's use of the Activities &amp; Facilities.

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Patron hereby agrees to indemnify and hold harmless CPCT, from any and all causes of action, claims, demands, losses and costs (including reasonable attorney's fees) of any nature whatever arising out of or in any way relating to Patron's participation and/or use of the Activities & Facilities, INCLUDING ANY SUCH CLAIMS WHICH ALLEGE NEGLIGENT ACTS OR OMISSIONS OF CPCT.

Patron represents that he or she (and any minor children for whom the Patron is responsible) is in good health with no disability, impairment or ailment preventing Patron from engaging in active or passive activity, and that Patron has no health condition or communicable disease that would make the Patron's use of CPCT facilities injurious to Patron or to other Patrons or users of the Activities & Facilities.

Patron agrees to abide by all the rules, regulations and schedules of CPCT, contained herein or which may be posted at the club or issued orally, and which may be amended from time to time, at CPCT's sole discretion. CPCT may remove Patron in the event the Patron violates the provisions of the Contract, Rules and Regulations or for behavior deemed by CPCT, in its sole discretion, as detrimental to the well-being of CPCT's and/or its Members.



By signing this Agreement, the Patron grants CPCT the right to use their photographic likeness for promotional purposes, including, without limitation, for online usage and marketing materials.

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Any claim, dispute or controversy, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory ("Claim") by either Patron or CPCT against the other, arising from or relating in any way to (i) this Agreement, (ii) Patron's use of the Activities &amp; Facilities, shall be resolved exclusively and finally by binding arbitration under the Consumer Arbitration Rules of the American Arbitration Association ("AAA") in effect on the date a demand for arbitration is made. A copy of the AAA rules may be obtained from the AAA website at <a href="www.adr.org" target="_blank" rel="noopener">www.adr.org</a> or by contacting CPCT. The above notwithstanding, any Claim required to be filed in a court by state or federal law shall be outside the scope of this arbitration provision. All such Claims shall be filed solely and exclusively in the Superior Court for the State of Connecticut, Judicial District of Stamford or the United States District Court for the District of Connecticut, and the substantive law of Connecticut shall apply without regard to the conflict of law rules of that state. Judgment upon any arbitration award may be entered in any court having jurisdiction.

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Claims made and remedies sought as part of a class action, private attorney general or other representative action (hereafter all included in the term "class action") are subject to arbitration on an individual basis, not on a class or representative basis. The arbitration will not be consolidated with any other arbitration proceedings. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to address that party's individual Claims.

If any portion of this Agreement is found to be void or unenforceable, the remaining portion shall remain in full force and effect. The terms herein survive the termination of the Contract.

Day Lockers are provided for the benefit and convenience of the Patron. Patron shall provide their own locks. CPCT reserves the right to remove all locks and any articles left in Day lockers overnight. CPCT is not responsible for any items stored in the lockers, and Patron agrees that any personal property or valuables left in CPCT lockers is at his or her own risk. Cell phone usage is not permitted in the locker room areas.

CPCT is not responsible for any lost or stolen items, and Patron agrees that he/she brings personal property or valuables to the CPCT facility, including the bike racks and parking lot at his/her own risk.

Patron agrees to take good care of the premises and its fixtures, and to be responsible for all damage or breakage caused by Patron, its agents, third party vendors, employees, invitees, or guests, ordinary wear and tear excepted. If the premises are not restored to the condition such premises were in at time of delivery, CPCT will promptly notify Patron of the cost of repair or cleaning for which Patron is responsible and will immediately commence with uh cleaning and/or repairs. CPCT will issue an invoice for payment.

No refunds or make-ups are available for any missed sessions. It is the responsibility of the player to find substitutions and replacements for each session (Flex Clinics). Players must agree to the Player Conduct Rules posted on-site and online. Chelsea Piers reserves the right to substitute a pro if necessary.

No refunds available for court or ball machine rentals. Cancellations must be made 24-hours in advance to receive a credit. To cancel an existing reservation, please call <a href="tel:+12039891800">203.989.1800</a> or email the Tennis Front Desk at <a href="mailto:tennis@chelseapiers.com">tennis@chelseapiers.com</a>. If the reservation is not cancelled within 24-hours, Club Members and Non-Members are responsible for the full rental fee. Platinum Members will be responsible for the equivalent of the Club Member fee.

*Reservations required for all rentals.

<ol>
 	<li>Chelsea Piers is a smoke-free environment both inside the facility and outside on the property, including the parking lot.</li>
 	<li>Children under the age of 13 must have parental supervision at all times.</li>
 	<li>Appropriate attire and proper footwear is required at all times.</li>
 	<li>Metal cleats or exposed skate blades (without guards) may not be worn in the main walkways or hallways. Skateboards, hoverboards, rollerblades, scooters or active use of roller shoes are not permitted anywhere in the facility.</li>
 	<li>Pets are not permitted in the facility, with the exception of service dogs.</li>
 	<li>For the safety of all our customers, running, throwing balls and using sports equipment is not permitted in the main walkways or hallways. Use of sports equipment is permitted only on designated playing areas.</li>
 	<li>Food is not permitted on any playing surface.</li>
 	<li>Alcoholic beverages are not permitted anywhere on the premises outside of the All Star Bar &amp; Grille and ZSTRICT.</li>
 	<li>Bags, equipment or other personal items may not be left in common areas. Please use designated locker rooms or cubbies.</li>
 	<li>Dressing/undressing is not permitted in common areas.</li>
 	<li>Chelsea Piers is not responsible for lost, stolen or damaged items.</li>
 	<li>Please refrain from tapping, knocking or pounding on any glass windows, doors or rink boards.</li>
 	<li>Please park in specifically designated spaces. Vehicles illegally parked will be towed at the owner’s expense.</li>
 	<li>Handicap parking spaces are reserved only for vehicles that have proper handicap identification.</li>
 	<li>Idling in the pick-up lane is not permitted.</li>
 	<li>Strict adherence to the speed limit is required.</li>
</ol>
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Chelsea Piers is committed to providing members and guests with an environment that is always CLEAN, SAFE, FRIENDLY and FUN. All program participants, team players, coaches, referees, parents and spectators are expected to adhere to all posted (or otherwise communicated) policies and conduct themselves in an appropriate, courteous and respectful manner, demonstrating good sportsmanship at all times. Team managers are responsible for ensuring that individuals associated with their team abide by all Chelsea Piers rules and regulations. Failure to follow Chelsea Piers rules and regulations, or misconduct of any kind will result in match suspension, game forfeiture or expulsion from the premises, without refund.

For Fitness Club policies and etiquette, please <a href="https://www.chelseapiersct.com/member-site/club-policies-etiquette/" rel="noopener" target="_blank">click here</a>.

No Class Dates - Fall 2023: November 22-24 & December 23-January 1

<ol>
 	<li>Chelsea Piers Connecticut reserves the right to cancel a class due to insufficient registration, prior to, or following, the first class of the semester. Appropriate refunds will be granted.</li>
 	<li>Requests for class fee refunds (not including a non-refundable reservation fee and the fee for any classes taken) will be considered through the third class of the semester, for classes that meet 12 or more times</li>
 	<li>The non-refundable reservation fee is $50 for classes that meet 10 times or more and $25 for classes that meet 9 times or less.</li>
 	<li>Refunds are not available for cancellations made after the third class of the semester, or for students registering late in the semester.</li>
 	<li>All requests must be submitted in writing.</li>
 	<li>No refunds are available for summer classes or classes that meet fewer than 11 times.</li>
 	<li>Trial classes may be available for students unsure of enrollment.</li>
 	<li>Class fees are not transferable to another student.</li>
 	<li>Students may transfer from one class to another during the semester if there is availability. Additional class fees may apply if there is a price differential between classes.</li>
 	<li>Refunds are not available for absences, transportation delays, inclement weather, withdrawals, dismissals, strike/work stoppage, natural disaster or reasons beyond the control of Chelsea Piers, disrupts or forces the cancellation of class.</li>
</ol>

No make-ups are available for aquatics classes/programs, leagues, team practices, lacrosse classes and tennis classes. Additionally, no make-ups are available for programs that are fewer than 10 classes. Chelsea Piers offers 2 make-up classes for the remaining semester-based classes that are scheduled to meet 16 or more times during the semester and 1 make-up class for programs that meet 11-15 times. Make-ups must be scheduled with each Program Director.

No refund will be granted for bookings, packages, or staff changes. We will provide an equal or higher-level instructor/trainer for any sessions purchased. Sessions are non-transferable, and Chelsea Piers retains the right to change a pro if necessary. Expiration is one year from date of purchase unless otherwise noted.

Refunds will not be granted for any drop-in session, including but not limited to General Skating, Splash Zone, Adventure Center, Cardio Tennis, Point Play.

Requests for camp cancellations and refunds (not including the $25 non-refundable deposit for each camp week) will be accepted through April 30. Refunds are not available starting May 1 for absences, transportation delays, inclement weather, withdrawals, dismissals, or in the event that an act of war (declared or otherwise), strike/work stoppage, natural disaster or reasons beyond the control of Chelsea Piers, disrupts or forces the cancellation of camp. No make-up sessions are offered for days missed.

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If your camper suffers an injury that prevents them from attending camp, you may submit authorized documentation and apply for a camp credit to <a href="mailto:camps-ct@chelseapiers.com">camps-ct@chelseapiers.com</a>.

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Credits will not be issued for absences, lateness, sickness, fatigue or family emergencies.

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Members and customers who wish to change camp programs or camp weeks will be accommodated provided there is space available.

If Chelsea Piers Cancels Summer Camp 2023, in whole or in part due to Covid-19, you will receive a full refund for impacted sessions.

If you enroll in camp and your plans change, or you have concerns about your child attending camp this summer, you can receive a refund for camp tuition paid as follows:
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<td>Cancel On Or Before April 30, 2023: 

Full cancellations by April 30, 2023 and receive a refund for all tuition paid, less the non-refundable $25 deposit.</td>
<td>Cancel After April 30, 2023: 

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Cancel after April 30, 2023 and receive a credit for tuition paid for unused weeks. Credit may be used on any Chelsea Piers Connecticut program and does not expire.</td>
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After April 30, 2023: Cancel after April 30, 2023, but prior to your scheduled camp week and receive a full credit for tuition paid for unused weeks. Your credit does not expire and may be used on any Chelsea Piers Connecticut program. It is transferable to family members

Members and customers who wish to change camp programs or camp weeks will be accommodated free of charge provided there is space available.

Participants who do not attend their registered session (for any reason, including illness or vacation) or who do not contact Chelsea Piers to cancel by the refund/credit dates listed, will not receive a refund or credit.

Full payment must be received at the time of enrollment to secure your child's place in Camp. Refunds will be granted up to one week prior to the first day of camp, not including a non-refundable reservation fee of $35 per day for full-day camps and $25 per day for half-day camps. After that time, no refunds will be granted for absences, transportation delays, inclement weather, withdrawals or dismissals. No make-up sessions are offered for days missed.

<ul>
 	<li>Registration is complete only when the full payment has been received.</li>
 	<li>Refund will only be granted if no space is remaining for an individual or team</li>
 	<li>A credit will be given in the case of extreme injury, or illness that prevents a player participating in the league.</li>
 	<li>Teams or individuals suspended or ejected from Chelsea Piers Connecticut leagues due to any breaches of our policy will not receive refunds.</li>
</ul>

All other Chelsea Piers programs and services, including anything not mentioned above, are non-refundable and non-transferable. Credits will not be granted for absences, transportation delays, inclement weather, withdrawals, dismissals, or in the event that an act of war (declared or otherwise), strike/work stoppage, natural disaster or reasons beyond the control of Chelsea Piers, disrupts or forces the cancellation of a program, session, or game.

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Chelsea Piers is in Chelsea, Manhattan along the West Side Highway from Pier 62 on West 23rd Street to Pier 59 on West 18th Street along 12th Avenue. Chelsea Piers venues operate from Pier 62 to Pier 59.  

On-site parking is available in our first-come, first-serve parking garages on Pier 61 and Pier 60. Pier 59 offers Valet Parking. For rates and hours, please <a href="/new-york/chelsea/visit-us/parking">click here</a>. Note: Complimentary parking is available for up to 20 minutes.

You can register online for all classes, programming, & camps. To do so, you must create an account on DaySmart with us, <a href="https://apps.daysmartrecreation.com/dash/x/#/online/chelsea/register" rel="noopener" target="_blank">here</a>. You will be able to register for all future programming and manage your current registrations through your DaySmart account.

How do I register for classes/programming?

For our most up to date policies, please <a href="/new-york/chelsea/policies">click here</a>.

What are your policies for cancellations, refunds, make-ups, etc?

Chelsea Piers Field House is a family sports and recreation facility located on Pier 62. We have two indoor turf fields, a gymnastics center with Olympic-level equipment, two indoor Basketball Courts, four professional Batting Cages, a Toddler Gym, Birthday Party rooms, and more. Chelsea Piers Fitness is right next door on Pier 60, and it is a private adult-only fitness club. Membership is required to use Chelsea Piers Fitness. Services between either venue are not transferable. For more information on Chelsea Piers Fitness, please visit their <a href="https://fitness.chelseapiers.com/" target="_blank" rel="noopener">website</a>.

What is the difference between Chelsea Piers Field House and Chelsea Piers Fitness?

Tours are available for each venue. Please <a href="mailto:info@chelseapiers.com">email us</a> and we will put you in touch with the correct person.

Anyone can enroll in programming at Chelsea Piers Field House. If you choose to become a Family Member with us, you receive special benefits, such as a 10% discount on programming, 7-day early access to registration, complimentary drop-in passes, and more! You can contact us at <a href="mailto:fhny-membership@chelseapiers.com">fhny-membership@chelseapiers.com</a> for additional information.

Do I need a family membership to enroll in programming?

The Field House Family Membership discounts only apply to Field House classes, holiday camps, drop-ins and birthday parties. No discounts are offered for these programs at our sister venues the Golf Club and Sky Rink. The 10% discount DOES apply to Summer Camps at all venues, including our various golf and skating summer camps.

Does the 10% discount also apply to youth classes, holiday camps, drop-ins and birthday parties at Sky Rink and/or the Golf Club?

The 10% discount on birthday parties applies to the party package fee and the cost of any additional participants. It does not apply to catering orders.

Does the 10% discount on Field House Birthday Parties apply to catering?

If you choose to cancel your membership after the initial 12-month commitment, you are required to submit a written request to <a href="mailto:fhny-membership@chelseapiers.com">fhny-membership@chelseapiers.com</a>. For all cancellation requests received by the 15th of the month, your prepaid month will be applied to the following month and your membership will be terminated at the end of the prepaid month. For cancellation requests after the 15th of the month, your final billing period will occur on the first of the following month and then your prepaid month will be applied to the subsequent month. Your membership will end on the last day of your prepaid month. You will receive confirmation from the Chelsea Piers team once your membership cancellation request is received.

Families can submit written documentation of relocation within the first year of commitment for membership to be terminated. Billing will be terminated upon receipt of documentation. Dues paid before documents are submitted but after relocation will not be refunded. Last month’s dues will not be refunded.

What if my family moves during the first 12 months of membership?

Families can submit written documentation from a physician to a Sales & Hospitality Associate to terminate a membership prior to the end of 12-month commitment. Note: If a family has other members who are participating in prepaid scheduled programs, they will be charged the difference between the member and nonmember price prorated for any remaining sessions.

What if a family member is injured and cannot physically participate in activities before the end of the 12-month commitment?

No, we are unable to accommodate requests to freeze/suspend family memberships.

Can I freeze/suspend my family membership?

Members in good standing do not have any outstanding monthly membership dues. If a family has unpaid monthly dues, they will be charged the non-member price for any pre-paid programming. For example, if dues are unpaid during a trimester class period, Chelsea Piers Brooklyn will charge the family the difference between the member price and the non-member price for the full trimester class.

What does it mean to be a “member in good standing”?

Your credit card will be charged for an amount equal to the member discount that you received.

What if I cancel my membership after I have signed up and received a member discount for a class or camp or other Chelsea Piers product?

If the class is not sold-out, your credit card will be charged for an amount equal to the member discount that you had received. If the class is sold out, the registration will be voided, you will be refunded for the remaining classes, and you will be put on the waitlist to re-register.

What happens if I register for a trimester class in the member-only early registration period, but I stop paying member dues before the trimester is complete?

No, these are separate membership programs for different facilities, each with its own unique set of access and benefits. Individual membership of Chelsea Piers Fitness provides access to our private, adults-only fitness club. Chelsea Piers Field House Family membership provides early registration, discounts and more.

Is Chelsea Piers Field House Family Membership the same as a Chelsea Piers Fitness Membership?

While the membership gives families 7-day early access to registration for trimester classes, as well as a 10% discount on those classes, unfortunately we are unable to guarantee spots for our member families.

Does a Field House Family Membership guarantee my child a spot in their desired trimester class?

No, these are separate membership programs for different facilities at different locations, each with its own unique set of access and benefits. 

Is Chelsea Piers Field House Family Membership at the Chelsea location the same as a Chelsea Piers Brooklyn Field House Family Membership?

No. The total complimentary passes that come with Family Membership applies to the entire family, not individuals. For example, the 5 free passes to summer Rock-n-Roll sessions are for the entire family to use for any of the children associated with the account. This number of passes is the same regardless of the size of the family.

Does each individual in a family get a set of free passes that come with Family Membership?

Yes, you will! The complimentary passes included with your Family Membership will be updated annually on your account. Please note, these complimentary passes are subject to change year over year. 

If I am a member for more than 12 months, will I get a new set of free passes that come with membership?

Member Families pay $75/month in member dues. Member families commit to at least 12 months of membership. Member Families also agree to pre-pay their last month’s membership dues when joining.

What is the fee for a Field House Family Membership?

Chelsea Piers Field House defines a “Family” as a maximum of two (2) adults over the age of 18, and four (4) minor children. At least one of these adults must be the legal guardian of each minor child. Both adults must share a household with the minor children. Additional children can be added at $15 per month (per child).

What is the definition of a “Family”?

No. The $75/month fee applies to all members of a Family as defined by Chelsea Piers Field House.

Does each family member pay a separate monthly fee?

Families must have a credit card or ACH information on file at the time of purchase. This card will be automatically charged for monthly fees when billing commences. If a family wishes to change the card on file, they can do so through our website, or by calling or speaking in person with a Sales & Hospitality Associate. Monthly dues that are unpaid due to credit card declines will be assessed at a fee.

Please reach out to our membership coordinator <a href="mailto:fhny-membership@chelseapiers.com">fhny-membership@chelseapiers.com</a> and we will arrange for you to be refunded or credited the amount equal to the 10% discount.

What if I had already signed up for the 2024 summer camp before the membership program commenced?

Yes, it will. You do not need to contact any Chelsea Piers Field House team members for this benefit.

When I sign up for Field House trimester classes, school break camps, or drop-in programs online, will the discount automatically be applied?

Unfortunately, no. Currently our Field House classes, school break camps and drop-in programs are not in the same registration system as our Summer Camp. Before signing up for summer camp, please contact <a href="tel:+12123366846">212.336.6846</a> or email <a href="mailto:camps@chelseapiers.com">camps@chelseapiers.com</a> and we will send you your unique discount code which will apply the discount at check out.

When I sign up for Summer Camp online will the discount automatically be applied?

It does not. It only applies to camp tuition and aftercare.

Does the 10% discount to Summer Camp also apply to Transportation?

Email <a href="mailto:fhny-membership@chelseapiers.com" target="_blank" rel="noreferrer noopener">fhny-membership@chelseapiers.com</a><a href="mailto:fhny-membership@chelseapiers.com">.</a>

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To view our Policies page please <a href="/new-york/brooklyn/policies">click here</a>.

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